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SIM Card Questions

How do I activate my SIM card?

Click on ACTIVATE SIM located on the main menu, login to your account and follow instructions set out below.

How do I make a call?

All calls are direct dial, no call-back, just use your handset as you would normally, expect always use the international dialling code when calling any destination. All calls are billed per minute.

Click here for a list of International dilaing codes

How do I receive a call?

You receive a call in the normal way and if a charge applys to the incoming call it is billed per minute.

Please refer to the rates calculator on the home page.

How do I send an SMS?

You can send an SMS in the normal way but always remember to use the international dialling code first.

Single text messages are limited to 160 characters, including spaces.

More than 160 characters the text message will be classed as a second text and charged accordingly.

SIM Account Questions

How do I top-up my SIM card

Click on Recharge SIM located on the main menu and login to your account.

Click the Top-Up icon next to the SIM you wish to recharge and follow the purchase instructions.

Can I disable data on my account

You can turn data ON and OFF from your SIM Accounts by using the button under the heading Data ON/OFF next to the SIM you want to restrict data on.

The current status is indicated under the heading Data: ON or OFF.

You can also use a short code from your handset by messaging DATAOFF or DATAON to 222, you will then get a reply to confirm your action.

Sending by short code to change data status is charged for as a standard SMS.

Expiration of SIM card

All SIM cards remain active as long as you maintain sufficient balance to cover the cost of your terminations.

SIM cards will only be removed from our system if the SIM has not been used for 420 days from last successful termination.

UK SIM card numbers never expire and will stay with your account for as long as you are using your SIM and do not exceed the 420 days inactivity.

All other numbers are charged at $0.50 cents per Month unless stated and do not expire as long as you maintain sufficient SIM balance to cover the Monthly charge.

If you fail to maintain sufficient balance the number will be removed to stop any further charges for the number incurring.

If you lose your number through lack of SIM balance you have up to a maximum of 90 days to recover your number before it is returned for re allocation.

To recover a lost number, you will need to contact Piranha Mobile administration using the Ticketing System found under your account and request recovery. A surcharge of $10.00 will be incurred to have same number reallocated.

Where do I find my number

You can find your allocated mobile number in your online accounts under the "View SIM Accounts & Billing" button.

Call Terminations & Trasactions

Where do I find my call logs

Click on My Account located on the main menu and login to your account.

Click on the View SIM Accounts and Billing icon

You will now be able to view you call logs and top-up transactions using the relevant buttons corresponding to your SIM.

All call logs and transactions are available to download using the export button for up to 90 days.

Setting up APN for data

What are the APN settings for Data

Firstly, you need to set and save your unique APN before activating Data roaming.

You can find your APN settings under Data settings in most handsets, if not please check your handset instructions.

Set and save the APN as follows, only two fields are required.

  1. APN Name = Piranha Mobile
  2. APN =  roamingplus
  3. Remember to SAVE after creation.

For APN settings on iPhone and iPad use the same settings as above and refer to this Apple guide HERE or you can use this IOS APN Config file by using your Safari browser on your Apple device and returning to this page and clicking the button here and follow the on-screen instructions.

USE IOS APN MOBILE AUTO CONFIG FILE

Data is billed per 10kb

Always remember to turn off your data roaming when not required.

Setting Up VoIP or SIP

At present we do not offer this option, but it is on our road map and will be implemented as soon as possible.

Other SIM Related Questions

My iPhone keeps getting strange messages starting REG-RESP

This is due to your Iphone trying to connect to Facetime or iMessage.

To stop these messages you should disable these features on you handset.

Note: If your handset is sending SMS in the background to try and connect your account is charged for these SMS. These SMS are not refundable.

 

More deatils about this can be found here http://theiphonewiki.com/wiki/index.php?title=FaceTime

Do Piranha support 4g

At present we only support 2G/3G, so please make sure your handset is set to preferred 2G/3G under network settings in your handset.

If your handset is set to 4G you may find you are unable to connect to a network.

Postage and Shipping Information

Where is my tracking number

Unless you have selected for International Signed For when ordering your SIM, no tracking number is supplied, and your order is sent out to by Royal Mail standard post to its destination.

If you selected International Signed For when ordering you will find your tracking information in your online account under your "My Shop Orders", "View your order history", once the order has been marked as shipped.

If you have a tracking number you can check progress from here

What are the shipping options

We use Royal Mail for all our orders and charge a standard flat rate fee of $3.50 per item to anywhere in the world.

Some of our packages include FREE delivery that is included in the total cost of the item.

Delivery will only be made to the address specified when you complete the order.

We do not deliver to PO box addresses under any circumstances.

Whilst we make a considerable effort to deliver all your products within 10 to15 working days (depending on location), we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. Please refer to the Terms and Conditions for further information.

Estimated time frames for delivery of Products or completion of Services are estimates only and delays may arise due to matters outside of our reasonable control.

We highly recommend using International Signed for orders to China, India and other Asian Countries. If you are ordering from these regions and have not chosen International Signed for and your delivery does not arrive, we will only resend the order International Signed for and an excess fee of $10.00 will be required to perform this, or the original order value of $3.50 will be refunded.

You can upgrade your delivery to International Signed for only if your order has not already been shipped. Request a delivery upgrade from your accounts support tickets and we will provide a payment link if it is possible to upgrade.