SIM Card Questions
How do I activate my SIM card?
Click on ACTIVATE SIM located on the main menu, login to your account and follow instructions set out below.
How do I make a call?
All calls are direct dial, no call-back, just use your handset as you would normally, expect always use the international dialling code when calling any destination. All calls are billed per minute.
How do I receive a call?
You receive a call in the normal way and if a charge applies to the incoming call it is billed per minute.
Please refer to the rates calculator on the home page.
How do I send an SMS?
You can send an SMS in the normal way but always remember to use the international dialling code first.
Single text messages are limited to 160 characters, including spaces.
More than 160 characters the text message will be classed as a second text and charged accordingly.
How do I select a network?
If your handset is not showing networks when you manually select you may have to reset your handset. NOTE You will have to reset your APN for data after reseting your network settings.
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Go to settings > Scroll to and tap either “General management” or “System,” depending on what device you have > Tap either “Reset” or “Reset options > Tap the words “Reset network settings > You’ll have to confirm that you want to reset your network settings.
SIM Account Questions
Call Terminations & Transactions
Setting up APN for data
Other SIM Related Questions
Postage and Shipping Information