How do I activate my SIM card?
Click on ACTIVATE SIM located on the main menu, login to your account and follow instructions set out below.
How do I make a call?
All calls are direct dial, no call-back, just use your handset as you would normally, expect always use the international dialling code when calling any destination. All calls are billed per minute.
How do I receive a call?
You receive a call in the normal way and if a charge applies to the incoming call it is billed per minute.
Please refer to the rates calculator on the home page.
How do I send an SMS?
You can send an SMS in the normal way but always remember to use the international dialling code first.
Single text messages are limited to 160 characters, including spaces.
More than 160 characters the text message will be classed as a second text and charged accordingly.
How do I select a network?
If your handset is not showing networks when you manually select you may have to reset your handset. NOTE You will have to reset your APN for data after reseting your network settings.
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Go to settings > Scroll to and tap either “General management” or “System,” depending on what device you have > Tap either “Reset” or “Reset options > Tap the words “Reset network settings > You’ll have to confirm that you want to reset your network settings.
How do I top-up my SIM card
Click on Recharge SIM located on the main menu and login to your account. Click the Top-Up icon next to the SIM you wish to recharge and follow the purchase instructions.
Can I disable data on my account
You can turn data ON and OFF from your SIM Accounts by using the button under the heading Data ON/OFF next to the SIM you want to restrict data on.
The current status is indicated under the heading Data: ON or OFF.
You can also use a short code from your handset by messaging DATAOFF or DATAON to 222, you will then get a reply to confirm your action. Sending by short code to change data status is charged for as a standard SMS.
Expiration of SIM card
All SIM cards remain active as long as you maintain sufficient balance to cover the cost of your terminations.
SIM cards will only be removed from our system if the SIM has not been used for 420 days from last successful termination.
UK SIM card numbers never expire and will stay with your account for as long as you are using your SIM and do not exceed the 420 days inactivity.
All other numbers are charged at $0.70 cents per Month unless stated and do not expire as long as you maintain sufficient SIM balance to cover the Monthly charge.
If you fail to maintain sufficient balance the number will be removed to stop any further charges for the number incurring. If you lose your number through lack of SIM balance you have up to a maximum of 90 days to recover your number before it is returned for re allocation.
To recover a lost number, you will need to contact Piranha Mobile administration using the Ticketing System found under your account and request recovery.
A surcharge of $5.00 will be incurred to have same number reallocated.
When the Customer purchases the Piranha SIM card they are also provided with a choice of one Telephone number and a SIM-card ICCID number and PUK number. Each SIM card comes with one number only, with a choice of UK, US or Canadian numbers (Customers choice on registration and activation of SIM). UK are free, US and Canadian numbers are charged at $0.70 per month. All numbers will be retained as long as there is credit in your account, if your credit goes below zero and is not topped up within 30 days all numbers will be withdrawn from your card, a $5.00 surcharge will be implemented to have the same number reallocated. Numbers will be permanently withdrawn after the 30 day grace period. Number changes will be charged at $3.50 per number, there will be no charge if the number is found to be faulty. All numbers support A2P applications, however due to IP address checks we cannot guarantee any 3rd party verification Apps.
Where do I find my number
You can find your allocated mobile number in your online accounts under the “View SIM Accounts & Billing” button or by using short code *1702# from your handset.
Where can I get my account balance
You can either get your SIM current balance from your online account or by using short code *100# from your dial pad.
Where do I find my call logs
Click on My Account located on the main menu and login to your account. Click on the View SIM Accounts and Billing icon You will now be able to view you call logs and top-up transactions using the relevant buttons corresponding to your SIM. All call logs and transactions are available to download using the export button for up to 90 days.
What are the APN settings for Data
Firstly, you need to set and save your unique APN before activating Data roaming. You can find your APN settings under Data settings in most handsets, if not please check your handset instructions. Set and save the APN as follows, only two fields are required.
- APN Name = Piranha Mobile
- APN = roamingplus
- Remember to SAVE after creation.
For APN settings on iPhone and iPad use the same settings as above and refer to this Apple guide HERE or you can use this IOS APN Config file by using your Safari browser on your Apple device and returning to this page and clicking the button here and follow the on-screen instructions.
USE IOS APN MOBILE AUTO CONFIG FILE
Data is billed per 10kb Always remember to turn off your data roaming when not required.
Setting Up VoIP or SIP
At present we do not offer this option, but it is on our road map and will be implemented as soon as possible.
My iPhone keeps getting strange messages starting REG-RESP
Do Piranha support 4G
We do support 4G, so please make sure your handset is set to preferred 4G under network settings in your handset. If your handset is set to 4G you may find you are unable to connect to a 4G network, this could be due to local coverage issues, if this happens it will resort to 3G.
All numbers provided support A2P, however due to IP address checks we cannot guarantee any 3rd party verification Apps .
Important Information COVID19
Due to the on going corona virus, any deliveries made could be delayed due to restrictions.
We will do our best to get your order to you as soon as possible but delivery is out of our control.
Royal Mail International Incident Bulletin link on current status on deliveries outside the UK.
Where is my tracking number
Unless you have selected for International Signed For when ordering your SIM, no tracking number is supplied, and your order is sent out to by Royal Mail standard post to its destination.
If you selected International Signed For when ordering you will find your tracking information in your online account under your “My Shop Orders”, “View your order history”, once the order has been marked as shipped. If you have a tracking number you can check progress from HERE
What are the shipping options
We use Royal Mail for all our orders and charge a standard flat rate fee of $3.50 per item to anywhere in the world.
Some of our packages include FREE delivery that is included in the total cost of the item.
Delivery will only be made to the address specified when you complete the order.
We do not deliver to PO box addresses under any circumstances.
Whilst we make a considerable effort to deliver all your products within 10 to 15 working days (depending on location), we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Please refer to the Terms and Conditions for further information.
Estimated time frames for delivery of Products or completion of Services are estimates only and delays may arise due to matters outside of our reasonable control. We highly recommend using International Signed for orders to China, India and other Asian Countries.
If you are ordering from these regions and have not chosen International Signed for and your delivery does not arrive, we will only resend the order International Signed for and an excess fee of $10.00 will be required to perform this, or the original order value of $3.50 will be refunded.
You can upgrade your delivery to International Signed for only if your order has not already been shipped.
Request a delivery upgrade from your accounts support tickets and we will provide a payment link if it is possible to upgrade.