SIM Card Questions
How do I activate my SIM or eSIM and VoIP App?
Once you receive your physical SIM you will need to Top Up and choose a number or Data only to activate . For eSIMs, download the barcode which you will find in your online account. For VoIP you need to download the Mobyx App from Google play store or Apple store first then scan the barcode found in your on line account.
How do I make a call?
All calls are direct dial, no call-back, just use your handset as you would normally, expect always use the international dialling code when calling any destination. All calls are billed per 20 seconds.
How do I receive a call?
You receive a call in the normal way and if a charge applies to the incoming call it is billed per 20 seconds.
Please refer to the rates calculator on the home page. All incoming calls via the VoIP App are free.
How do I send an SMS?
You can send an SMS in the normal way but always remember to use the international dialling code first.
Single text messages are limited to 160 characters, including spaces.
More than 160 characters the text message will be classed as a second text and charged accordingly.
How do I select a network?
If your handset is not auto showing networks, you may have to manually select from one of the networks posted on the rates calculator.
Go to Settings > General > Reset > Reset Network Settings.
Go to settings > Scroll to and tap either “General management” or “System,” depending on what device you have > Tap either “Reset” or “Reset options > Tap the words “Reset network settings > You’ll have to confirm that you want to reset your network setup
SIM Account Questions
Call Terminations & Transactions
Setting up APN for data
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Postage and Shipping Information